Terms of Service

These terms set out how GEN1 provides digital product design and development services. By accepting a proposal, paying an invoice or instructing GEN1 to begin work, you agree to these terms. If specific terms are agreed in a proposal or contract, those terms take precedence over anything conflicting here.

GEN1 designs and builds digital products and systems, which may include websites, client portals, booking systems, dashboards, community platforms and bespoke software. The exact services provided to you are those described in your proposal or agreed scope of work.

Projects normally begin with a discovery conversation and a written proposal setting out the scope, deliverables, timelines and fees. The proposal forms the agreed scope of the project. Work outside that scope may require a change to the proposal and additional fees, as described in section 6.

You agree to:

• Provide the information, content, access and approvals GEN1 reasonably needs.
• Review work and provide feedback within reasonable timescales.
• Ensure that any content or materials you supply do not infringe anyone else’s rights and comply with applicable law.
• Make decisions and payments in line with the agreed schedule.

Fees are set out in your proposal. Unless agreed otherwise, invoices are payable within 14 days of issue. GEN1 may pause work while invoices remain unpaid, and reserves the right to charge statutory late payment interest and recovery costs on overdue amounts in line with UK law.

Either party may request changes to the agreed scope. GEN1 will confirm any impact on fees and timelines in writing before carrying out the additional work. Changes are only binding once agreed by both parties.

GEN1 will use reasonable efforts to meet agreed timelines. Timelines may be affected by delays in receiving content, feedback, approvals or access from you, or by agreed scope changes. GEN1 will keep you informed if a timeline is likely to move.

You retain ownership of the content and materials you provide. You give GEN1 permission to use them as needed to deliver the project. You confirm that you have the right to supply them and that their use will not infringe any third party’s rights.

Unless agreed otherwise in writing, ownership of the bespoke deliverables created for your project transfers to you once all fees for the project have been paid in full. GEN1 retains ownership of its pre-existing tools, components, know-how and reusable code, and grants you a licence to use these as part of your deliverables. GEN1 may reference completed work in its portfolio unless you ask otherwise in writing.

Projects may involve third-party software, platforms or services (for example hosting providers, analytics tools or payment processors). These are subject to their own terms, and GEN1 is not responsible for their availability, pricing or performance. Where accounts are needed, they will usually be set up in your name and owned by you.

Where GEN1 provides hosting, maintenance or other ongoing services, the details, service levels and fees will be agreed separately. Ongoing services continue until cancelled in line with the agreed notice period.

Each party agrees to keep the other party’s confidential information confidential and to use it only for the purposes of the project. This does not apply to information that is publicly available, already known, or required to be disclosed by law.

GEN1 will carry out its services with reasonable skill and care. Deliverables are provided based on the agreed scope, and GEN1 does not warrant that software will be entirely error-free or uninterrupted. Except as set out in these terms or required by law, all other warranties and conditions are excluded to the extent permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law. Subject to that, GEN1 is not liable for indirect or consequential losses (including loss of profit, revenue or data), and GEN1’s total liability in connection with a project is limited to the fees paid for that project.

Either party may end a project or ongoing service by giving the notice agreed in the proposal. If a project is cancelled partway through, you will be invoiced for work completed and committed costs up to the date of cancellation. Either party may terminate immediately if the other commits a serious breach of these terms that is not remedied after written notice.

GEN1 is not liable for delays or failures caused by events outside its reasonable control, such as failures of third-party services, internet or power outages, or other events that could not reasonably have been prevented. If such an event continues for an extended period, either party may cancel the affected work.

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms can be sent to info@gen1digital.co.uk.